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Paratransit Service

Williamsburg Area Transit Authority (WATA)
7239 Pocahontas Trail
Williamsburg, VA 23185
Phone Main: 
(757) 220-5493

Who We Are

Williamsburg Area Transit Authority (WATA) provides fully accessible fixed-route buses on all routes for all our customers. These buses kneel to the ground making the first step easier and safer to use. The buses have integrated ramps in the entryway to provide a smooth transition into the bus and a flat floor to the seat. The buses provide up to two wheelchair spaces to be properly secured to the bus for a safe ride. The Trolley and Surry buses offer a wheelchair lift providing a flat transition into the buses with space for up to two wheelchairs. ADA Paratransit Application can be found online.

Williamsburg Area Transit Authority provides a shared-ride Paratransit service to those individuals who are unable to use our fully accessible fixed-route buses. This is a shared-ride door-to-door transit service provided in a service area including 3/4 of a mile from all our regular bus routes. SURRY Deviated Route Services for the Disabled is an accessible service for our Surry route uses the regular Surry bus which will travel off its prescribed route (deviating) during its normal scheduled operation, up to 3/4 of a mile to pick up a passenger unable to travel to the bus stop due to a disability. Deviated trips for all individuals must be scheduled on a first come first served basis at least one business day in advance.

Who We Serve

Languages Spoken:
Service Area(s):
 James City County,
 Newport News City,
 Surry County,
 Williamsburg City,
 York County


Payment Method(s): 
Cash only
Fee Structure: 
Fixed Fee
Additional Comments: 
Standard Fare is $1.50 per one-way trip. All Day Standard Fare is $3.00. Personal Care Attendants ride free with disability certified rider. Bus drivers are unable to make change. Must have exact change to ride. Reduced fares for seniors 65+; Medicare customers; and people with certain disabilities.

When and How

Office Hours: 
Currently open!
Monday - Friday: 9:00 am-5:00 pm
Available 24/7: 
Age Requirements:
 No Age Requirement
Family : 
Other Eligibility Criteria: 
Must have mental or physical disability that prevents use of accessible, fixed-route transportation. Applications are evaluated by Americans with Disabilities Act guidelines.
Intake Process: 
Complete the application form that is available on the website. After application approval, rides must be scheduled at least one business day in advance.
Documents Required: 
Call for details
Response Time: 
24 hours
Self Refer: 
Provider Refer: 
Intake Contact Email:
Additional Availability Comments: 
Visit the website or use the app to find ride route times.


Report Problems: 
Call the Agency
Report Problems Other: 
Riders should call the office at 259-4093


Where Service is Provided: 
Provides Transportation to/from Service: 
For Transportation Providers ONLY
We can accommodate riders with: 
Escorts (with paid fare)
Manual wheelchairs
Powered wheelchairs
To accommodate riders, we offer: 
Flip-up seats to accommodate wheelchairs
Lift equipped vehicle(s)
One-on-one staff assistance
Wheelchair on the vehicle
Where Service is Provided Other: 
Community locations
Residency Requirements: 
Serves individuals in the Bruton District only of York County.