Skip to main content
Norfolk Department of Human Services

741 Monticello Avenue
Norfolk, VA 23510

(757) 664-6123

Get Directions
View All Office Hours

Contact Information

Main
(757) 664-6123
Phone Emergency
(888) 832-3858

Who We Are

The Norfolk Department of Human Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, among seniors or adults who need protection.



Individuals must be city residents or the incident must have occurred in the city in order to be eligible for this service. For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call 757-664-6123.



To report at night or on weekends and holidays, call the 24 Hour Adult Protective Services Hotline at 1-888-832-3858.

Who We Serve

Languages Spoken
English
Service Area(s)
Norfolk City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Family
No
Other Eligibility Criteria
Resident of Norfolk. Suspected abuse, neglect, exploitation age 60 or older; physically or mentally incapacitated age 18 to 60 years old.

Available 24/7
No
Additional Availability Comments
Hotline is available 24/7

Intake Process
Telephone referral; walk-ins accepted.
Self Refer
Yes