Accessible Transportation

GRTC fixed route buses have the required features and equipment to allow individuals with disabilities to board, ride, and exit vehicles easily and comfortably.  GRTC also operates a Specialized Transportation service for individuals who require additional assistance.

GRTC Transit System’s CARE and CARE Plus services provide origin-to-destination service under the guidelines of the Americans with Disabilities Act (ADA) for the citizens of the Richmond Region. CARE stands for "Community Assisted Ride Enterprise." CARE and CARE Plus provide public transportation access to individuals with disabilities who may not be reasonably able to use GRTC fixed route bus service.

According to the ADA, "origin-to-destination" service means providing service from a passenger's origin to the passenger's destination. GRTC primarily provides a curb-to-curb mode of service. However, GRTC also assists those passengers who need assistance beyond the curb to use the service unless such assistance would result in a fundamental alteration or direct threat.

Please contact the Eligibility Coordinator at (804) 358-3871 ext. 434 for more information.