Find local services, articles, and more...

Search form


Mental Health Warm Line

Mental Health America of Virginia
2008 Bremo Road, Suite 101
Richmond, VA 23226
Phone Main: 
(804) 257-5591
Phone Fax: 
(804) 447-7786
Phone Toll-Free: 
(866) 400-6428
Phone Emergency: 
(000) 000-0988


Who We Are

A Warm Line is a peer-run support line for individuals residing in Virginia who need someone to listen with non-judgmental compassion or to receive referrals for behavioral health services in Virginia when requested. Peer operators can provide local, state, and national resources to assist callers in their recovery. The message of hope is emphasized because operators themselves offer living examples of personal accomplishment and achievement of wellness. The peers at Mental Health America of Virginia (MHAV) are not licensed professionals, medical providers, or legal advisors. Additionally, the staff and volunteers at MHAV maintain strict confidentiality and do not divulge personally identifying information regarding a caller.

 A Warm Line is not a Hotline, which is for individuals in need of emergency services.

If you are in crisis call the 988 Suicide & Crisis Lifeline.  988 is a national network of local crisis centers that can provide free and confidential emotional support to those in suicidal crisis or emotional distress. 9-8-8 is available 24 hours a day,  Lifeline Chat is a service of the 988 Suicide & Crisis Lifeline.

Who We Serve

Languages Spoken:
Service Area(s):


Fee Structure: 
No Fee

When and How

Office Hours: 
Currently closed
Monday - Friday: 9:00 am-5:00 pm
Available 24/7: 
Age Requirements:
 No Age Requirement
Intake Process: 
Please call for additional information or call 988. Línea de Prevención del Suicidio y Crisis 1-888-628-9454 . Text the Warmline at 866 400 6428.
Response Time: 
24 hours
Self Refer: 
Provider Refer: 
Intake Contact: 
General Staff
Intake Contact Email:
Intake Contact Telephone: 
(866) 400-6428
Additional Availability Comments: 
Text and chat are available from 5:00 PM until 9:00 PM on Wednesdays, Fridays, and Saturdays, Spanish call or text services are open every Friday and Saturday from 5:00 PM until 9:00 PM.


Report Problems: 
Call the Agency


Where Service is Provided: