Hampton Roads Transit
Who We Are
Paratransit service works side-by-side with Hampton Roads Transit (HRT) fixed route services in a “demand-response” capacity, meaning eligible customers call in advance for the service to be delivered. This service is an origin to destination, shared-ride service for the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach. HRT provides Paratransit services to and from locations within 3/4 of a mile of our existing fixed-route services, using a variety of vehicles including lift-equipped vans.
A fare is required for each ride. These services are federally mandated because of the Americans with Disabilities Act (ADA) of 1990. Hampton Roads Transit’s The HRT paratransit service is not door-to-door, as may be provided in other areas. All HRT vehicles, except light rail, are equipped with electronic fare boxes. Fare boxes accept cash, coins and GoPasses. Fare boxes and/or vehicle operators cannot make change, so please have exact fare when boarding. All sales are final. HRT does not give refunds on any purchases
Paratransit ticket books (10 tickets for $35.00) may be purchased at HRT Customer Service windows and many retail locations in Hampton Roads.
To apply or recertify for Hampton Roads Transit Paratransit services, call ADARIDE toll free at (877) ADA-RIDE (1-877-232-7433) and request an application by mail.
Who We Serve
When and How
Monday - Friday: 5:00 am-7:00 pm
Saturday: 7:00 am-7:00 pm