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Friendship Line

Institute on Aging
3575 Geary Boulevard
San Francisco, CA 94118
Phone Main: 
(415) 750-4111
Phone Fax: 
(415) 750-5338
Phone Toll-Free: 
(800) 971-0016



Who We Are

Institute on Aging’s 24-hour toll-free Friendship Line is an accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. The program also makes on-going outreach calls to lonely older adults. 

The Friendship Line is both a crisis intervention hotline and a warmline for non-emergency emotional support calls. Accredited by the American Association of Suicidology, Friendship Line provides round-the-clock crisis support services including:

  • Providing emotional support,
  • Elder abuse reporting,
  • Well-being checks,
  • Grief support through assistance and reassurance,
  • Active suicide intervention,
  • Information and referrals for isolated older adults, and adults living with disabilities.

In addition to receiving incoming calls, the Friendship Line also offers outreach to eligible callers. Staff connect with people on a regular basis and help monitor their physical and mental health concerns. The call-out services act as an intervention to prevent suicide in the long term by improving the quality of life and connectedness of isolated callers. Any aging adult or person living with disabilities, who suffers from depression, loneliness, isolation, anxiousness or may be thinking about death or suicide can benefit from completely confidential phone calls with Friendship Line volunteers. 

Who We Serve

Languages Spoken:
Service Area(s):

When and How

Available 24/7: 
Other Eligibility Criteria: 
Provides services for adults age 60 and older and adults living with disabilities.
Intake Process: 
Call for assistance. An intake referral form is available on the website.
Self Refer: 
Provider Refer: 
Intake Contact Telephone: 
(800) 971-0016


Report Problems: 
Call the Agency


Where Service is Provided: